Privacy Policy

Last updated: July 2026

At Robotev Building Solutions, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, the measures we take to protect it, and your rights concerning the use of your information.

The Type of Personal Information We Collect

We currently collect and process the following information:

Personal identifiers, contacts, and characteristics (for example, your name, email address, and phone number)
Detailed contact information including your physical address, town or city, postcode, and country to facilitate service provision and communication.
Service-related details, such as the type of renovation or decoration service you require.
Scheduling preferences, including your preferred start date, and expected completion date for the services requested.
Photographs or images that you provide, which may include visual details of your property or specific areas that require our services.
Any other personal information that you voluntarily provide to us in the free text box for describing your specific needs or questions about our services.

How We Get the Personal Information and Why We Have It

The personal information we process is provided directly by you for the following purposes:

To provide you with a quote for our services upon your request.
To facilitate service provision, such as renovation or decorating services that you have expressed an interest in through our form.
To communicate with you regarding your service request, scheduling, and to provide customer support.
To process transactions and maintain financial records in accordance with legal and regulatory requirements.

We use the information that you have given us in order to:

Respond to your service inquiries and provide quotes.
Schedule and perform the requested services.
Ensure customer satisfaction and follow-up.
Comply with legal and regulatory requirements.

We may share this information with:

Service providers who assist us with our business operations (for example, contractors, payment processors, and CRM systems).
Legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us via support@robotev.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest.

How We Store Your Personal Information

Your information is securely stored on servers managed by our hosting provider. Our hosting provider is committed to protecting your data with robust security measures, which include advanced server protection and regular updates to prevent unauthorized access.

Our hosting provider implements a variety of security measures to maintain the safety of your personal information. These measures include, but are not limited to, encryption, access control, secured networks, and regular security assessments.

We will keep your personal data only for as long as is necessary for the purposes set out in this policy, in compliance with our legal obligations, and for the period required to resolve disputes, enforce our agreements, and follow our hosting provider’s data safety and disaster recovery policies.

The service-related details and photographs you provide are kept for as long as is necessary to ensure that we can follow up on the service provided and handle any subsequent queries or claims.

When we no longer need your personal information, we will securely delete or anonymize it. If you want more information about our hosting provider’s security practices, you can find it on their Security page. Any physical copies of your personal information will be destroyed in a secure manner that complies with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

In cases where we have used third-party services for data storage or processing, we ensure that these parties are compliant with the UK General Data Protection Regulation (UK GDPR) and adhere to the same principles of data security and secure data disposal.

It’s our policy to only retain personal information for as long as necessary to fulfil the specific purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. After this period, your personal data will be irreversibly destroyed. Any data that is no longer needed will be anonymized for use in statistical analysis where appropriate.

This site utilises caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the caching provider. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. Caching on this site is provided by our hosting provider, SiteGround.

Your Data Protection Rights

Under the data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at support@robotev.co.uk if you wish to make a request.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at support@robotev.co.uk, or alternatively, click the button below to visit our contact page for more ways to get in touch.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Cookie Policy

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computer and stored on your computer’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows and record information about your online preferences.

What Cookies Do We Use and What For?

Our site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by us. We use Cookies to facilitate and improve your experience of our site and to provide and improve our services.

Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times.

By using our site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. We use third-party cookies on our site for analytics, advertising, social media interaction and logged administrative purposes. For more details, please refer to the table below. These Cookies are not integral to the functioning of our site.

All Cookies used by and on our site, are used in accordance with current UK and EU Cookie Law.

See the table below for the list of Cookies used by our site:

Cookie	Name	Purpose	Further information
Google Analytics	_ga _ga_*	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in a pseudonymised form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.	Overview of privacy at Google
Meta (Facebook)	Renamed frequently	Meta uses cookies to recognise you when you log in, for security, advertising, localisation and analytics.	Overview of privacy at Meta
Instagram	Renamed frequently	Instagram (a Meta company) may set cookies through embedded content or linked profiles for session recognition, security, advertising and analytics.	Overview of privacy at Instagram
Content Management System	wordpress_ [hash]	A functional cookie used by our content management system for administrative sessions.

* If you choose to decline cookies, you may not be able to fully experience the interactive features of our Service or Website. Our company keeps track of the pages you visit on our website, in order to determine what portion of our Website or Service is the most popular or most used. This data is used to deliver customised content and promotions within our Website and Service to customers whose behaviour indicates that they are interested in a particular subject area.

Types of Cookies Used

Analytics
We use ‘analytical’ cookies which, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our website and which parts of the website are most popular. This helps us gather feedback so that we can improve our website. Our analytics cookies include Google Analytics. To opt-out of Google Analytics, click here or to find out more information about Google Analytics security and privacy, click here.

Targeting
We may use Remarketing with Google Analytics to advertise online and make ads more relevant. Remarketing cookies will be used by third parties (including Google) to show our ads on websites other than our own.

Both us and third parties (including Google) will also use Remarketing cookies – both first-party (such as Google Analytics) and third-party – to serve more relevant ads to users based on past visits to our website, whether those users are on our website or on other websites. To opt-out of Remarketing or to control your ad preferences, click here. Remarketing cookies expire 90 days from the time that the cookie is set or updated (whichever the later).

Social Media
In order to enhance your internet experience and to make the sharing of content easier, some pages on our website contain tools or applications that are linked to third party social media providers such as Facebook, X or LinkedIn. Through these tools or applications, the social media service provider may set its own cookies on your device. We do not control these cookies and you should check the social media service provider’s website for further details about how they use them.

How Can I Control Cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided below.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

In addition, most advertising networks offer you a way to opt-out of targeted advertising. If you would like to find out more information, please visit:

https://www.aboutads.info/choices/ or

https://www.youronlinechoices.com (for users in the UK and EU). Please note this does not opt you out of being served advertising altogether. You will continue to receive generic advertisements.

Changes to Our Privacy Policy
We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be posted on this page.